Last week I was part of a group that was confronted with a psychiatric crisis in a visitor. This group had never been called upon in this way. But among our ranks we had enough experience of psychiatric crisis that:
1) We were determined we would help a stranger; and
2) We knew how to do it.
Part of the story was that inevitable series of telephone calls to offices in 24 hour institutions that were closed. When flesh and blood was finally located, the response was rude, ineffective and dismissive.
When I debriefed with my therapist, she expected my frustration at calls for help that did not yield help. That is one of my therapy themes -- a cognitive schema, as a former cognitive therapist called it. I surprised my new therapist and surprised myself with my response. No, I didn't expect help. We are on our own.